Category Archives: Applications

Outlook 2010/2007 stuck in disconnected state for one user

Ran into a problem today with an Outlook 2010 client that would not leave the “disconnected” state. I restarted the computer, verified the mailbox was still active in Exchange 2003, and verified that this problem was not effecting other users, even ones on the same PC. I tried to create a new outlook profile, but during the setup I kept getting the same error:

“Microsoft Exchange Server reported error: The server is
not available. Contact your administrator if this condition persists”

It appears that just this one user cannot connect to exchange, the way that we solved this problem was by increasing the maximum number of connections that each user can make to Exchange 2003. Follow these steps on your Exchange server:

  1. Open Regedit
  2. Navigate to HKLM\CurrentControlSet\Services\MicrosoftExchangeIS\ParametersSystem
  3. Create a new DWORD called “Maximum Allowed Sessions Per User” and set it to decimal 64.
  4. Restart the “Microsoft Exchange Information Store” service
  5. Attempt to reconnect with the user’s outlook.

Hopefully this took care of your problem user.

 

Disable ‘A program is trying to access e-mail address information stored in Outlook…’ dialog in Outlook 2007 using group policy

I have a client with an application that requires access to their outlook inbox, the problem is that every 10 minutes the users get prompted with a message that says

‘A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date.

For more information about e-mail safety and how you might be able to avoid getting this warning, click Help.

Allow access for ____________’

Normally you’d not want to disable this warning, but my users are locked into a internet disabled Terminal Services environment, and they don’t need to worry about this. I wanted to disable this warning for all of them at once, so a GPO was in order.

Here is how you can disable it for all users at once:

  1. First, download and install the Office 2007 ADM templates from here.
  2. Extract them to your Domain controller, and then open Group Policy Management Console.
  3. Create a new GPO and link it to the OU containing the user accounts in question
  4. Right click the new Policy and click “Edit…”
  5. Expand User Configuration > Administrative Templates
  6. Right click on Administrative Templates and select “Add/Remove Templates…”
  7. Click “Add…”
  8. Browse to the directory where you extracted the ADM files and then select ‘outlk12.adm’. Click Open. Click ‘Close’.
  9. Expand Administrative Templates > Microsoft Office Outlook 2007 > Security >
  10. Double Click on ‘Programmatic